How it works

The Care Hub package includes a pendant alarm and base unit. When you raise an alarm, the system sends a notification to the SECOM Care app, alerting your emergency contacts that you need help. Your loved ones can then use the app to let us know if they are responding to your alarm or need us to step in.

If your emergency contacts do not answer or are unavailable, a member of our monitoring team will respond immediately. They will know who you are, where you are calling from and any medical details you have shared with us. They will assess the situation and coordinate with the emergency services to make sure you receive the help you need.

Our expert monitoring team is available 24 hours a day, 365 days a year and can deal with anything from slips, trips and falls to medical emergencies, intruders and fires.

Care Hub Features

The base unit is mains powered and doesn’t require a landline or internet connection. It guides users through the installation process with spoken instructions, and features a built-in microphone and speaker so you can talk directly to a member of our monitoring team.

The Pearl pendant is waterproof and comes in a range of wearing options, including a brooch, watch strap and necklace. It is designed to be worn 24 hours a day, allowing the wearer to move about the house safe in the knowledge that help is always close by.

When the panic button is activated, the outer rim of the Pearl flashes red to let the user know that an SOS signal has been sent. The base unit then notifies your network of emergency contacts via the SECOM Care app that your alarm has been activated. If none of your emergency contacts are available, your call will be sent straight through to our monitoring centre, where a trained operator will assess your situation and contact the emergency services should you need them.

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    • Wearable and discreet
    • Waterproof
    • 300m signal range
    • 5-year battery life
    • Lifetime warranty
    • Sends instant alerts to your loved one’s smartphone
    • Futureproof – click here to learn more


Pearl Advanced and Care Hub base unit

What our customers are saying…

Care Hub Prices

Care Hub is a rental service, which means you only have to pay for renting your equipment. This keeps the initial cost of signing up down and means you don’t have to worry about replacing your device – if anything breaks or wears over time, we’ll replace it free of charge!

If you or the person you’re buying for is registered disabled or has a long-term health condition that requires regular medical care, you may be entitled to VAT relief.  Click here to learn more about your entitlement or give our customer care team a call. They are always happy to answer your questions and make sure you are paying the lowest price.

There is a one-off setup fee of £82.92 (£99.50 including VAT) that covers the delivery and registration of your device.

Learn more

If you would like to learn more about Care Hub or one of our other telecare services, call us on 0800 012 1385 or request a callback using the form below.