General

How long will it take for the equipment to be delivered?

Should I pay VAT?

Who do I tell if I need to change my details?

Do I own the equipment?

Can I by the Care Hub, Care Hub Plus or Care Go devices outright?

Should I wear my pendant to bed?

Care Hub & Care Hub Plus

What do I need to set up the Care Hub or Care Hub Plus?

What if I need help installing the Care Hub or Care Hub Plus?

What happens if I have an emergency but can’t get to the base unit to speak to the monitoring team?

Do I need a landline or internet connection to use the Care Hub or Care Hub Plus?

Can I wear the pendant alarm in the bath or shower?

Can I have more than one pendant?

What happens if there is a power cut?

What happens if I set off the fall detector by accident?

How do I use the fall detector?

How do I set up the fall detector?

What is the expected battery life of the Pearl device?

Care Go

Does the Care Go require a telephone line?

Do I need to pay for the SIM costs?

How long does the Care Go take to charge?

What is the expected battery life of the Care Go pendant alarm?

How long will the Care Go device run for without any user interactions once a low battery notification has played?

Care Alert

How does Care Alert work?

Will I have to carry or wear a device while I’m at home in order for Care Alert to notify someone that I have had a fall?

Why do you recommend temperature monitoring?

Can I use my Care Alert system as a regular burglar alarm?

Can I have a Care Alert system if I have pets?

Can I install Care Alert myself?

How much does a Care Alert system cost?

Why do I have to have a maintenance agreement?

What happens to my Care Alert system if there is a power cut?

How many people can have access to my system and receive notifications on the SECOM Care app?

What happens if I want to move to a new house?

Will I have to remember a numerical code to use my Care Alert system as an intruder alarm?

Will installing a Care Alert system create a lot of mess and disruption in my home?