What you need to know about the technology powering your personal alarm

The UK’s telecoms network is about to undergo a significant change. Landlines will be switched off in 2025 and it’s important that you understand what is changing and why some personal alarm services may be affected.

SECOM CareTech’s personal alarms are digital and not powered using this type of technology so are therefore futureproof. They use a SIM card instead, which means if you purchase a pendant alarm with us now your service won’t be disrupted.

How is the UK’s telephone network changing?

Smartphones are a big part of our lives. We use them all the time to shop online and find out information, so it’s strange to think that they haven’t been around for that long and we used to stay in touch using landlines.

Millions of landlines are still in use today and operate via an old analogue system called the Public Switch Telephone Network, or PSTN. This network is increasingly expensive to maintain and doesn’t offer the same benefits of more modern technologies, which is why Openreach and Virgin Media are discontinuing PSTN and upgrading to VoIP (Voice over Internet Protocol).

How will this change affect my personal alarm?

If you’re with SECOM CareTech, you needn’t worry. All of our personal alarm products for the elderly are futureproof and won’t be affected by the switchover. This isn’t true for every organisation though. So if you’re with another provider or thinking of using a different personal alarm service, it’s important that you make sure their products aren’t landline-dependent either.

How do CareTech personal alarms work?

CareTech personal devices don’t rely on landlines or the internet but use built-in SIM cards to connect to a monitoring centre. These connections are incredibly reliable and mean our range of personal alarms won’t be affected by the upcoming changes to the telecoms network.

Pendant alarms fitted with an emergency button and base units that allow two-way communication mean you are protected at all times. Should an incident occur, your emergency contacts will be notified via the SECOM Care app and our monitoring centre is also on hand 24 hours a day and 365 days a year should your loved ones be unavailable.

Where can I find out more information about the switchover?

If you’d like to learn more about how the UK telecoms network is changing and how it might affect you, Ofcom has put together an entire page dedicated to the future of fixed telephone services. Alternatively, you can call us on 03301 626 130. Our customer care team is always happy to answer questions and is available Monday to Friday, 8:30am – 5pm.

Take a look at SECOM’s selection of personal alarms to see which futureproof device is best suited to your needs.

Older woman holding cordless phone to her ear