Pendant alarm systems are worn around the wrist or neck and offer those at risk of falls or medical emergencies the reassurance they need to remain at home. If you are worried about your own safety – or the safety of an elderly, disabled or chronically ill loved one – a SECOM pendant alarm with 24-hour monitoring can help.

How do pendant alarm systems work?

Pendant alarms are usually split into two categories: dual systems and standalone devices. A dual system comes with a pendant alarm and base unit. The pendant features a small radio transmitter that can send and receive signals from the base unit, and the base unit contains a powerful multi-network SIM that can communicate with an ARC (Alarm Receiving Centre).

When a user presses the panic button on their device, it sends an SOS signal to the alarm unit, which then redirects the alert to our response centre.

Pearl Advanced and Care Hub base unit

Care Hub alarm unit

Care Hub base unit

The Care Hub alarm unit is a unique telecare system. Its voice-guided installation process is simple to follow and means the user can install the device without the need for a technician.

The base unit connects to our 24/7 monitoring centre without the need for a telephone socket, and in the event of an emergency will simultaneously send alerts to our response team and your emergency contacts.


Care Hub pendant

Care Hub pendant alarm

The Care Hub package comes with our standard pendant alarm. It can be worn as a brooch, watch or pendant and has an extra-long signal range for protecting the wearer at home or in the garden.

The Care Hub pendant alarm is IP68 waterproof, which means it can be worn safely in the bath or shower. The edge of the pendant also flashes when the alarm is activated.

Learn more about our Care Hub package

Key features

No Charging Our standard pendant alarm has a battery life of five years. When the battery gets low, we will automatically receive a low-charge warning and send you a replacement free of charge.

300m signal range With a 300m peripheral range as standard, the Care Hub personal alarm system allows you to call for help at the press of a button from anywhere in your home or garden.

70-hour backup battery One of the Care Hub’s most important safety features is its powerful backup battery. It is over three times the industry average and ensures your alarm call is received even in the event of a blackout.

Care Hub add-ons

Keyguard Digital Xl key safe product image

Available with the Care Hub package is our industry leading key safe. It is the world’s first key safe to pass the independent test standard LPS1175 Issue 8 and meets Police Preferred Specification.

The device allows you to securely store keys outside your home so that friends and family, or the emergency services, can respond immediately if you activate your personal alarm.

The safe is large enough to store three cylinder keys inside and on the outside is a lightweight, weather-resistant cover. The console features large green numbers for visibility.

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Care Hub is a rental service, which means you only have to pay for renting your equipment. This keeps the initial cost of signing up down and means you don’t have to worry about replacing your device – if anything breaks or wears over time, we’ll replace it free of charge!

If you or the person you’re buying for is registered disabled or has a long-term health condition that requires regular medical care, you may not need to pay VAT. Click here to learn more about your entitlement or give our customer care team a call. They are always happy to answer your questions and make sure you are paying the lowest price.

There is a one-off setup fee of £82.92 (£99.50 including VAT) that covers the delivery and registration of your device.

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