Our personal alarms are specially designed for elderly and disabled people, and can help you or a loved one live independently for longer. If you or a family member has a long-term health condition, is at risk of a medical emergency or needs a little extra support to live alone then get in touch. We’ve worked with thousands of families across the UK and operate our own 24-hour monitoring centre.

SECOM CareTech’s personal alarm service

    • Costs from as little as 64p per day
    • In-house monitoring centre operated by SECOM
    • Monitoring at home, in the garden or out and about
    • Instant alerts to your loved one’s smartphone
    • Easy to install and ready to use right away
    • Protection 24/7, 365 days a year

If you’re interested in joining one of the UK’s premium personal alarm services, call us on 0800 012 1385 or request a callback here.


Care Hub

The Care Hub package combines the freedom of a pendant alarm with the security of a base unit. Care Hub is recommended for people with limited mobility.

Care Hub pendant alarm and in-home alert system

Care Hub is easy to use. At the press of a button, users can raise an alarm with friends and family via the SECOM Care app and send an SOS signal to our fully accredited monitoring centre. If no one in your contact list is available, we’ll speak to you via the base unit to assess your situation. If you’ve fallen, feel unwell or are unable to respond, we’ll contact the emergency services to make sure you receive the support you need.

older woman sat in a chair with a tablet computer

Joan is 65 years old. She’s not able to get out very often but still enjoys living at home and tending to her garden. With Care Hub, she can continue doing all the things she loves, safe in the knowledge that if she suffers a fall or feels unwell she can call for help instantly. Her sleek, discreet personal alarm has a 300-metre signal range, perfect for most homes and gardens.


Care Hub Plus

The Care Hub Plus package features a fall detector and base unit. It is ideal for people at risk of falling, including those with frailty, epilepsy or Parkinson’s disease.

pearl advanced pendant and base unit

The Pearl Advanced is a small pendant alarm with the latest fall-detection technology. It can tell if you’ve fallen over and send for help without the user pressing a single button. The alarm has four different settings, a standard mode, an extra sensitive mode, and modes for those with epilepsy and cognitive difficulties, and comes with a clever ‘shake to cancel’ feature that allows users to call off false alarms.

older woman wearing pearl advanced pendant

Debra is 60 years old and suffers from epilepsy. She lives alone and worries about suffering a fall if she has a seizure. Her Pearl Advanced uses a six-stage algorithm to detect falls and minimise false activations. If she ever falls over and loses consciousness, her pendant alarm will send for help straight away. We can then work with her contacts and the emergency services to make sure she’s okay.

Care Go

The Care Go is a discreet GPS alarm for wearing at home and outdoors. It features a built-in speakerphone that allows the wearer to speak directly to a member of our monitoring team, and can be used to establish your exact location in case you get lost or need the emergency services.

Care Go pendant alarm product image

The Care Go is a small but mighty personal safety device. It has a lightweight, waterproof design, lasts for up to a month on a single charge, and supports both geolocation and two-way communication.

Elderly woman wearing a Care Go pendant alarm

Claire is in her early seventies. She lives at home and still goes out to see her friends and family. Sometimes she forgets where she is and needs help finding her way home. With Care Go, Claire is never alone and can use her device to speak to our monitoring centre. They can explain where she is, inform her close family and friends of her location and call the emergency services should she need them.


There is a one-off setup fee of £82.92 (£99.50 including VAT), which covers the delivery and registration of your device. *Most of our customers qualify for VAT exemption. Users qualify if they have a long-term health condition or a physical or mental disability. You can find out more here.

What is a personal alarm?

A personal alarm is a very specific alarm system designed to help those at risk of falls or medical emergencies. They should be worn as often as possible and make it possible for wearers to receive medical or familial support at the press of a button.

How do personal alarms work?

Personal alarms can usually be split into two categories: dual systems and standalone devices.

A dual system comes with a pendant alarm and base unit. The pendant features a small radio transmitter that can send and receive signals from the base unit, and the base unit contains a powerful multi-network SIM that can communicate with an ARC (Alarm Receiving Centre). When a user presses the panic button on their device, it sends an SOS signal to the base unit, which then redirects the alert to a response centre.

Standalone devices work in a similar way. The only difference is the pendant contains everything the user needs to send for help and speak to a monitoring team directly.

Do you need a landline for a personal alarm?

There are many safe personal alarms on the market that require a landline. Unfortunately, as landlines are currently being replaced by VoIP, a digital technology, alarm systems that use fixed lines will eventually encounter disruption.

Our telecare service does not use landline-dependent personal alarms. This means our service is totally futureproof and won’t be affected by the switch to VoIP.

How much does a personal alarm cost?

The cost of a personal alarm varies, but joining a telecare service that monitors you 24 hours a day generally costs upwards of £350 a year. This includes your initial sign-up fee, your rental and ongoing monitoring.

The cost of your service will vary depending on the device you choose (more advanced devices like fall alarms tend to cost more money), the quality of your 24/7 monitoring (some providers outsource their monitoring to third parties to cut costs) and whether you pay monthly or annually.

Which is the best personal alarm for the elderly?

People use personal alarms for lots of different reasons. Because of this, no personal alarm can be said to suit everybody’s needs. Finding the best personal alarm for your loved one is therefore less about finding the best on the market, and more about finding one that suits their particular needs.

To find a personal alarm that offers your elderly relative the best support, consider their budget, health and personal tastes. This will help you decide if you should get a pendant or key ring, or go with an alarm that offers additional features like fall detection and geolocation.

Do you need a personal alarm?

Although personal alarms are becoming more popular among the elderly, not all older people or people with disabilities need them. You should only use a personal alarm system if it helps you stay safe or makes you feel more confident living independently.

The most common reason for someone joining a telecare service like ours is a change in health or a long-term health condition. Take a look at the list of health conditions below. If you have one or more of the following issues, you may be safer using a personal alarm:

  • Arthritis
  • Cancer
  • Cardiovascular disease
  • COPD (Chronic Obstructive Pulmonary Disease)
  • Cystic fibrosis
  • Dementia
  • Diabetes
  • Epilepsy
  • Glaucoma
  • Heart disease
  • High blood pressure
  • Osteoporosis
  • Parkinson’s disease
  • Stroke