Choose a service

With 3 unique offerings, you can find a CareTech solution that works for you.

Not ready for a personal alarm?

Personal alarms are proven to help those at risk of a fall or medical emergency. Personal alarms aren’t for everyone though, which is why we’ve created Care Alert, an innovative smart home monitoring system that doesn’t use wearables.

Care Alert uses an array of motion detectors to monitor activity in your loved one’s home. If a family member is inactive, the temperature drops or they forget to take their medicine or close the front door, a notification is sent to your phone so you can deal with the problem right away.

If you or a loved one isn’t ready to wear a personal alarm but needs extra support, check out our Care Alert home monitoring system. It’s a great alternative to traditional telecare and offers peace of mind for the whole family.

Care Alert central hub and app

 

How our personal alarm service works

Wear your alarm

You can wear your device on a necklace or wristband. Keep it with you at all times, even in the bath or shower.

Press the button

If you feel unwell, suffer a fall or need help in an emergency, press the button on your pendant alarm.

SECOM Care app

Your emergency contacts will be notified right away. They can respond to your alarm or escalate it to us.

24-hour monitoring

If your emergency contacts aren’t available, we’ll step in right away. We’ll assess the situation and call the emergency services if you need them.

What sets SECOM CareTech apart?

SECOM CareTech is the only telecare provider in the UK operated by a professional security service. Our personal alarms and smart home monitoring systems link directly to a world-class alarm receiving centre, where some of the UK’s best trained security specialists monitor alarms 24 hours a day, 365 days a year.

If you want the very best for your loved one, don’t get just any personal alarm. Get one monitored by a leading authority in UK security.

lady customer service caller

What our customers are saying…

Testimonials

Happy mature mom and adult son relax drinking tea

“I needed the confidence that the system I had selected would offer my mother the best cover I could find… and the CareTech system does exactly that. I would recommend this system to anybody who is looking for emergency cover/contact for a loved one.”

Steve Parkinson, son of Maureen

Older man walking along a canal

“The response to my activation was very quick and dealt with well. The process to purchase was easy and had all my questions answered.”

Simon Galwey

Who uses our personal alarm service?

SECOM CareTech supplies monitored personal alarms to older adults, people with disabilities and those who are frail, vulnerable or live alone.

Our alert systems allow elderly and disabled people to raise an alarm at the press of a button, letting friends and family or a dedicated response centre know they need help.

Before buying an alarm you may ask yourself, why don’t users simply use their phones? But the truth is, those who are at risk of a fall or becoming ill don’t always get to their phones in time. A telecare device means you or a loved one is always protected, even in the bath or shower.

Take a look at our range. We supply pendant alarms, fall alarms and GPS alarms.

Older woman holding cordless phone to her ear

Value for money

Panic alarms are a great alternative to more expensive care services. If you have a long-term health condition or disability, you may be entitled to VAT exemption, reducing the cost of your alarm by 20%.

Let us know when placing your order if you qualify for VAT relief or need help assessing your entitlement. We will explain the criteria over the phone and make sure you pay the lowest price.

Better care, faster

When you press the emergency button on your alarm, the device will send an alert to our ARC (Alarm Receiving Centre) and your close family and friends via the SECOM Care app.

If you require medical assistance, our response team will call for an ambulance and pass on your medical history to the paramedics so they are better prepared when they arrive.

 

Why choose SECOM CareTech?

Care you can trust

With over 30 years’ experience in the field, we are a leading name in security solutions. Our global network operates in 12 countries and protects thousands of people every day.

Whether you or a loved one is elderly, disabled or has a medical condition, our personal alarm systems are specially designed for those who need a little extra support, and can help you stay safe and live independently for longer.

CareTech services are discreet, reliable and easy to use. Get in touch now to find out more. Our team of experts is always on hand to answer your questions and offer support.

Fully accredited

SECOM is a registered member of TSA, the industry body for Technology Enabled Care (TEC). TSA drives quality through its internationally recognised code of practice, highlighting the benefits of TEC for service users, families and carers.

SECOM is an NSI Gold installer, maintainer and monitoring company. Our Care Alert system is accredited by the UK’s National Security Inspectorate.